House Crew

This crew's mandate is to meet the public as ushers and ticket takers, to ensure the safety and security of our patrons and to act as tactful ambassadors of goodwill to the public attending performances. The House Crew is the largest of the three crews with membership fluctuating between 80 and 100.

The uniform for the House Crew includes a CTVC nametag, Burgundy vest and tie (provided by the theatre) accompanied by black dress pants or black business length skirt, white collared blouse (provided by the volunteer).

The House Crew uses formal training in basic and emergency procedures, together with the buddy system to introduce new volunteers to the operations of the crew. The crew positions are as described below:
 

Head Usher:

  • fills vacancies for crew calls;

  • completes call sheets with appropriate information and passes along briefing instructions to late-comers;

  • reminds volunteers to re-acquaint themselves with evacuation procedures for their particular exit stations;

  • assists ticket takers and ushers, identifying and assisting with problem areas;

  • in the case of the fire alarm sounding, assists the house facilitator as required.

Usher/Ticket Taker:

  • prepares the front of house for the patrons;

  • folds and distributes programmes and/or adds inserts as required;

  • scans tickets to monitor attendance;

  • prevents patrons from taking beverages,cameras and recorders into the auditorium;

  • assists patrons to their seats in a safe manner. 

Greeter:

  • greets patrons as they enter the theatre;

  • takes care of patrons requiring special services (wheelchairs, use of the elevator, etc.);

  • directs patrons to box office, coat check, rest rooms and seat locations. 

Telephone Committee:

  • telephones designated names from the crew list to inform them of training sessions and upcoming events. 

To register for the Centrepointe Theatre Volunteer Program, please go to myvolunteerpage.com or contact the Coordinator of the Volunteer Program at 613-580-2424 x14148. Please note that we have a minimum age requirement of 16 for the Creative Resources and House Crews and 18 for the Stage Crew. As well, we require a minimum commitment of 80 hours per season (September to June).